Like any business we strive to make the experience as positive for the customer as possible.  However we need to protect ourselves as much as we protect you.  To this end we have a list of ‘Terms and Conditions of Sale’ listed below that try to achieve that and to keep our customers as satisfied aswe can. 

1.     PRICES - We will do our best maintain advertised prices as long as possible.  Cost increaseas are always in the system and we cannot guarantee thata price rise will not affect your order, so we do reserve the right to charge the prices ruling at the time of despatch, butwill notify you accordingly and if you consider the new price to be too high, you have the right to cancel the order at that time.

2.     TERMS OF PAYMENT - Strictly prior to despatch and only ever upon despatch.

3.     CREDIT FACILITIES - We regret that we cannot offer any credit facilities for internet sales.  However, some trade customers such as schools, clubs and resellers may be offered this facility against official orders that are received by post.  Please note that these orders will be despatched as soon as possible on the understanding that payment will be made within on receipt of invoice from us. Continuation of this facility will only be maintained where strict observances of our terms of payment are adhered to.

4.     TITLE - Title to the goods does not pass to the purchaser until the goods have been paid for in full.

5.     CARRIAGE - Carriage is charged on all consignments at the current rate and all mail orders will require a signature on delivery.

6.     CLAIMS, SHORTAGES - Notification of damage or shortages must be made to Platinum Sports as soon as possible and no later than 5 working days after receipt of goods.  Notification of non-delivery must be made within 10 working days of notified despatch date.

7.     DESCRIPTIONS - We are careful to ensure that descriptions and photographs represent correctly our products.  As a manufacturer it is our policy to continually improve our products, by production methods and materials used, we reserve the right to change specifications from time to time.  We will not make any significant variations without your to our products (except where a product may go end of line).  Goods sold at discount prices as remnants or as substandard stock will be identified and will be stated to be sold as such, such goods will not be liable for any returns of refunds

8.     AVAILABILITY - All goods offered are subject to availability.

9.     RETURNS - To view our Returns Policy please click here.

10.  RIGHT TO CANCEL – We offer a refund policy for any goods returned within 14 days of receipt so long as they are in "Perfect Condition" and fit for "Re-Sale" at their full selling price. This will not affect your statutory rights.

11.  SUMMARY OF RIGHTS AND REMEDIES ACCORDING TO THE SALE OF GOODS ACT 1979
Buyers are entitled to goods of satisfactory quality, taking account of any description, the price and other relevant circumstances.  If an item has a fault that is present at the time of sale (sometimes referred to as an "inherent" fault), the consumer can complain once it is discovered.

But buyers cannot expect a legal remedy in respect of fair wear and tear:

• In the case of Field Hockey sticks, this would include;    
  • The head wearing down due to use on synthetic pitches such as sand and water based artificial turf,
  • Pitting on and/or around the head,
  • Damage to decals through normal play.
• Misuse or accidental damage - In the case of Field Hockey sticks, this would include;  
  • Any damage caused as a direct result of a stick collision,
  • Any damage caused by striking the ball with any area other than the front, flat part of the head. i.e. blading or performing the ‘Argentinean backhand’ shot.
  • Lack of maintenance including the application of resins such as stick magic and the regular application of stick tape.
• If they decide they no longer want the item.
• Similarly, buyers cannot expect a legal remedy where goods have faults that they knew about before the sale or that should have been evident on reasonable inspection
• If a product that was faulty at the time of sale is returned to the retailer, the buyer is legally entitled to: 
  • A full refund, if this is within a reasonable time of the sale ("reasonable time" is not defined in law but as a reasonable guide is considered to be within 4 weeks of receipt of goods – This guideline was advised by ‘Trading Standards’)
  • A reasonable amount of compensation